FREE Returns? Yes, please!
We want you (and your baby) to be 100% happy with your Kowalli products. But we know that nothing works for everyone, so you can return any order placed at kowalli.com to us within 30 days of purchase for a full refund, and at no cost to you.
- Returns must be in new condition, and in the original packaging.
- Free return shipping applies to orders in the continental US only. Returns from outside the continental US must be arranged by the customer, but the full refund will of course apply.
To return your purchase, just shoot us an email or give us a ring (401.580.9644) and we’ll send you a pre-paid return label that you can print out.
There are no catches or exceptions to our free domestic return policy. We only ask that you send the item/s back to us in new condition, in the original packaging. Please note that Kowalli reserves the right to refuse a refund if we deem the merchandise to be in subpar condition.
Returning your Kowalli purchase has never been easier!
- You can return your purchase for up to 30 days from the purchase date.
- Products must be in new condition and in the original packaging.
- Return shipping from within the continental US is absolutely FREE.
- You will be provided with a pre-paid UPS domestic or USPS domestic label to return the purchase to us.
- Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Want a different color or size? That’s easy, too!
As long as the items are in new condition, you’re welcome to exchange them for any other Kowalli product. Just pack up the item/s in their original packaging, along with your PayPal receipt or the email confirmation you received from us at purchase. Clearly indicate the colors/sizes you’d like to receive in exchange. (Since we occasionally run out of items, we recommend calling in advance to ensure that the new items you want are in stock). Using whatever mail service you prefer, send them back to:
33 Kenilworth Way
Pawtucket, RI 02860
Once your return is received and inspected (usually within 72 hours of receipt), we’ll ship your exchanged items back to you for FREE. If your exchange has a greater or lesser value than your original purchase, we’ll either credit your account or send you a PayPal invoice for the difference.